Everything you need to know about shopping, ordering, partnering, and visiting our store.

🔹 General Questions

What is Status & Stitches?

Status & Stitches is a culture-driven retail experience that brings together exclusive streetwear, emerging designers, and community-rooted fashion. Based inside Northgate Mall (The Hub) in Lafayette, Louisiana, we curate apparel, accessories, and specialty items from local and global brands.

Where are you located?

📍 1800 NE Evangeline Thruway
Northgate Mall (The Hub)
Lafayette, Louisiana 70501

We’re located near the center of the mall with bold signage — you can’t miss us.

What are your store hours?

Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM

Hours may extend during special events or product drops.

How can I contact you?

📧 Email: slim@statusstitches.com
We aim to reply within 24–48 hours depending on message volume.

🔹 Shopping & Orders

Do you sell online?

Yes — select items, drops, and brand capsules are available on our website. More pieces are added weekly as we continue expanding our online shopping experience.

Where can I find my order confirmation or receipt?

  • In-store purchases: Your receipt is printed at checkout and can be emailed on request.
  • Online orders: Your receipt is automatically emailed to you immediately after checkout.

Didn’t receive it?
Check spam/junk or email us — we can resend it anytime.

Do you offer returns or exchanges?

Yes. Returns or exchanges are accepted on unworn, unwashed items with tags attached within our posted return window.

Some specialty items, limited drops, and consignment pieces may be final sale.
If you’re unsure, our team will be happy to help.

Do you restock sold-out items?

Sometimes.
Core pieces may return, but many drops — especially from independent brands — are limited edition. Once they sell out, they may never return.

Follow us on social media for early access to restocks and upcoming drops.

Do you offer gift cards?

Yes! Both digital and physical gift cards are available and make the perfect gift for any streetwear fan.

🔹 Shipping

Where do you ship?

We currently ship within the United States.
For special requests or bulk shipping needs, email us and we’ll work with you.

How long does shipping take?

Orders typically ship within 2–3 business days.
Delivery times vary based on carrier and destination.

During major drops or seasonal sales, shipping volume may increase — we always work fast to ensure timely delivery.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number.
If you don’t see it, contact us and we’ll resend it.

🔹 In-Store Experience

Do you offer sizing help?

Absolutely. Our team is trained to help you find the perfect fit, whether you’re buying denim, tops, activewear, or luxury streetwear.

Do you carry local brands?

Yes — showcasing and supporting independent designers is a core part of our mission.
We feature brands from Louisiana and across the South alongside national and global labels.

Do you host events or launches?

Yes — from pop-ups and brand showcases to exclusive product drops.
Follow our social pages to stay updated.

🔹 Brand Partnerships / Consignment

How can my brand get into Status & Stitches?

If you’re a designer or clothing brand interested in partnering with us, send us:

  • Your brand name
  • Product photos / lookbook
  • Social media or website
  • A short description of your style, mission, and target audience

Email your submission to: slim@statusstitches.com

We review all submissions and follow up with next steps.

Do you offer consignment space?

Yes — we partner with emerging and established brands who want a retail presence inside our store. Space is limited and curated to ensure brand alignment.

What percentage do you take from sales?

Terms vary depending on brand category and inventory level.
Email us to discuss placement and pricing options.

🔹 Payments

What payment methods do you accept?

We accept:

  • Cash
  • All major debit/credit cards
  • Apple Pay
  • Google Pay
  • Online payment methods (for web orders)

Do you accept Afterpay, Klarna, or Shop Pay Installments?

If you are using our online shop, installment options may be available depending on the item and payment processor.

🔹 Customer Support

I have an issue with my order — what should I do?

Email us at slim@statusstitches.com with:

  • Your full name
  • Order number
  • A brief description of the issue

We respond within 24–48 hours and will resolve your situation quickly.

Can I modify or cancel my order?

If your order hasn’t shipped yet, we may be able to adjust it.
Contact us immediately — once the order is shipped, we cannot modify it.

Do you price match?

We do not price match. Our pricing reflects the value of our brands, quality, and unique in-store experience.

🔹 Stay Connected

Follow us for new drops, behind-the-scenes, exclusive releases, and brand features:

  • Instagram: @statusstitches
  • TikTok: @statusstitches
  • Facebook: Status & Stitches