At Status & Stitches, we want every customer to love their purchase. If something isn’t right, we’re here to help with a smooth and fair return process. Please review the policy below before requesting a return or exchange.

🔹 1. GENERAL RETURN REQUIREMENTS

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All tags and packaging must be attached
  • Returns must be initiated within the posted return window
  • Proof of purchase (receipt or order confirmation) is required

Items failing to meet these standards may be denied a refund or exchange.

🔹 2. RETURN WINDOW

  • In-Store Purchases: Returns accepted within 7 days of purchase
  • Online Orders: Returns accepted within 14 days of delivery

Items returned after these windows may be eligible for store credit at management’s discretion.

🔹 3. NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Limited-edition releases
  • Consignment / third-party brand items
  • Sale, discounted, or clearance products
  • Underwear, socks, or hygiene-sensitive items
  • Items worn, damaged, or altered after purchase

If you are unsure whether your item qualifies, please contact us before returning it.

🔹 4. IN-STORE RETURNS

To return or exchange an item purchased in-store:

  1. Bring the item(s) and original receipt
  2. Visit our store at:
    1800 NE Evangeline Thruway
    Northgate Mall (The Hub)
    Lafayette, LA 70501
  3. A team member will inspect your item and process your refund or exchange

Refunds will be issued to the original payment method unless otherwise stated.

🔹 5. ONLINE ORDER RETURNS

For online purchases:

  1. Email slim@statusstitches.com with your name, order number, and reason for return
  2. We will respond with return instructions
  3. Items must be shipped back securely with tracking

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Status & Stitches is not responsible for lost packages returned without tracking.

🔹 6. EXCHANGES

Exchanges are available while inventory lasts.

If the item you want is out of stock, you may choose:

  • A different item of equal value
  • Store credit
  • A refund when eligible

🔹 7. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect:

  1. Email us within 3 days of delivery
  2. Include photos of the issue
  3. We will replace the item or issue a refund at no cost to you

We reserve the right to verify all claims.

🔹 8. STORE CREDIT

Store credit may be issued in situations such as:

  • Items returned after the return window (approved at discretion)
  • Items eligible for exchange but preferred as credit
  • Returns without a receipt (if approved)

Store credit does not expire and can be used for any in-store purchase.

🔹 9. CONSIGNMENT & THIRD-PARTY BRANDS

Consigned items or pieces from partnered designers are final sale due to their independent pricing and limited inventory.

These items cannot be returned, exchanged, or refunded.

🔹 10. QUESTIONS & SUPPORT

If you have any questions about returns or exchanges, our team is here to help.

📧 Email: slim@statusstitches.com
📍 Visit Us: 1800 NE Evangeline Thruway, Lafayette, LA 70501
🕒 Hours: Mon–Sat 10–8, Sun 12–6

We aim to reply within 24–48 hours.